Return Policy

Homey Homes Return & Refund Policy

At Homey Homes, customer satisfaction is at the heart of everything we do. If you experience an issue with your order, please follow the steps outlined below to ensure a smooth process for returns, refunds, or exchanges.

1. Return Eligibility

  • Damaged or Defective Products : If the product you received is damaged or defective, please contact us within 30 days of receiving your order. We will initiate a return for the item or offer a replacement at no extra charge.

  • Incorrect Products : If you received an incorrect product, we will provide a return shipping label and process an exchange or refund.

  • Non-Delivery Issues : If your order has not arrived within the expected timeframe, please notify us. We will work with our shipping partners to resolve the issue.

2. How to Initiate a Return

To begin the return process, please contact our customer service team at [insert contact info] with your order number and detailed information regarding the issue (including photos if the product is damaged or incorrect). We will provide a return address and further instructions on how to return the product.

3. Refund Process

Once we receive the returned product, we will inspect it to verify the issue. Refunds will be issued to the original payment method used at checkout. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping unless the product is defective or incorrect.

4. Exchange Process

If you would like to exchange an item, we will process the exchange depending on stock availability. If the item is unavailable, we may offer a full refund or suggest an alternative product. The exchange must occur within 30 days of receiving your order.

5. Non-Returnable Items

Some products are non-returnable due to hygiene reasons (eg, personal care products, opened electronics) or other supplier-specific policies. Please check the product description before purchasing to confirm whether returns are accepted for that particular item.

6. Shipping Issues & Delays

  • Delayed Deliveries : If your order has not arrived within the estimated delivery time, please contact us. We will assist you in tracking your order or initiating a claim with the carrier.

  • Lost or Missing Items : If your order is marked as delivered but you have not received it, we require proof from the carrier or postal service before we can initiate a claim. We will support you in resolving the issue.

7. Responsibilities of Homey Homes

Homey Homes is responsible for ensuring that products are delivered as ordered and for facilitating returns, exchanges, or refunds for defective, incorrect, or damaged products. We will assist customers in resolving shipping delays or non-delivery claims, but we are not responsible for issues caused by shipping delays outside of our control, including issues with third-party carriers.

8. Contact Us

If you need to return an item, request a refund, or have any questions about your order, please contact our customer service team at [insert contact info]. Our team is here to assist you and ensure a smooth and hassle-free experience.